How should adjusters handle confidential information?

Adjusters are required to comply with state laws and maintain strict confidentiality regarding the information they handle. This obligation is crucial to protect the privacy of the individuals involved in claims and ensure that sensitive information is not disclosed to unauthorized parties. Confidentiality reinforces trust in the insurance process and is designed to safeguard personal data, which includes claims details, medical records, and financial information.

In Hawaii, as in many other jurisdictions, there are specific regulations and ethical guidelines governing the handling of confidential information. These rules stipulate that adjusters must take appropriate measures to secure private data and limit its exposure, ensuring that it is only shared with parties who have a legitimate need to know, typically those directly involved in the claim process and authorized as per legal and contractual obligations.

Maintaining confidentiality not only aligns with legal requirements but also enhances the professional credibility of adjusters, helping to maintain the integrity of the insurance industry as a whole.