What is the primary role of a "claims handler"?

The primary role of a claims handler is to manage insurance claims. This position involves evaluating insurance claims submitted by policyholders, determining the validity of these claims based on policy coverage, and ensuring that the appropriate compensation is disbursed. A claims handler acts as a critical link between the insurance company and the claimant, facilitating the process of investigation, documentation, and resolution of claims. Their responsibilities may include gathering information, communicating with the insured and any relevant third parties, and coordinating with other departments within the insurance company to expedite claim settlements.

Managing insurance claims is essential as it directly impacts customer satisfaction and the overall efficiency of the insurance operation. By effectively handling claims, claims handlers help maintain the financial integrity of the insurer and support policyholders in times of need. Thus, option B accurately encapsulates the primary function of a claims handler within the insurance industry.