What should an adjuster do immediately upon receiving notice of a new claim?

When an adjuster receives notice of a new claim, conducting an initial investigation promptly is crucial. This investigation is the first step in assessing the claim's validity and understanding the circumstances involved. By gathering information early, including statements from the policyholder and any witnesses, as well as reviewing documentation related to the claim, the adjuster can begin to establish a clear picture of the situation. This thorough initial assessment helps in determining coverage and any necessary actions that need to follow.

Additionally, the promptness of this investigation can affect the overall claims process, fostering a sense of trust and transparency with the insured. It allows the adjuster to manage timelines effectively, ensuring that all relevant information is captured while it is still fresh. Being proactive in this way supports the goal of resolving claims efficiently and in accordance with policy terms.

While the other options may be part of the claims handling process, they do not take precedence over initiating an investigation. For instance, notifying the insured about the claim status, submitting the claims to an underwriter, or filing for a claim denial all come after ensuring there is a comprehensive understanding of the claim's details through the initial investigation.